Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

Shipping Carriers

We ship orders using major carriers including:

United States Postal Service
UPS
FedEx

Carrier selection may vary depending on package size, weight, and destination.

Delivery times are estimates and are not guaranteed once the package has been transferred to the carrier.

Tracking

All orders include a tracking number. Tracking information will be emailed once the order ships.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package if required.

Delivered Packages

Once a package is marked “Delivered” by the shipping carrier, responsibility for the package transfers to the customer.

If your tracking shows delivered but you cannot locate the package, please:

Check around your property for safe delivery locations
Check with neighbors or household members
Contact your building’s front desk, reception, or mailroom if applicable
Contact your local carrier office with the tracking number

In many cases packages are held by building management or placed in secure mailrooms.

Lost or Missing Packages

If the carrier confirms that a package was lost in transit, we will work with you to resolve the issue.

If a package is marked delivered by the carrier, we are unable to guarantee replacements or refunds unless the carrier confirms misdelivery.

Incorrect Addresses

Orders returned due to incorrect or incomplete addresses provided by the customer may be subject to additional shipping charges to resend the package.

Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery with photos of:

The packaging
The damaged item

We will review the situation and assist accordingly.

Contact

For shipping questions, please contact us at:

[your store email]

Include your order number and tracking number so we can assist you quickly.

💡 One pro tip for your store:
Because you sell collectibles (like your Acid Rain World figures and 1:18 items), many Shopify stores also add optional package protection at checkout to eliminate “delivered but missing” claims.

If you want, I can also generate a “bulletproof Shopify policy used by high-volume eBay and toy sellers” that reduces chargebacks and “item not received” scams even more.

for copy and past for the shopify store

Here is a clean copy-and-paste version formatted for a Shopify Shipping Policy page.

Shipping Policy

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with your tracking number.

Please ensure your shipping address is correct before completing checkout. We are not responsible for orders shipped to incorrect addresses entered by the customer.

Shipping Carriers

Orders are shipped using major carriers such as:

United States Postal Service
UPS
FedEx

The carrier used may vary depending on package size, weight, and destination.

Shipping delivery estimates are provided by the carrier and are not guaranteed once the package has been handed off for shipment.

Tracking Information

All orders include tracking. Tracking details will be emailed once your order ships.

Customers are responsible for monitoring tracking updates and ensuring the delivery location is secure.

Delivered Packages

Once a package is marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.

If your package shows delivered but cannot be located, please:

Check around your property for safe delivery locations
Check with neighbors or household members
Contact your building’s front desk, reception, or mailroom
Contact your local carrier office with the tracking number

Many packages are placed in secure areas, with neighbors, or in building mailrooms.

Lost or Missing Packages

If a package is lost in transit, we will assist with opening a carrier investigation.

If a shipment shows Delivered according to carrier tracking, we cannot guarantee refunds or replacements unless the carrier confirms misdelivery.

Incorrect Addresses

If an order is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for additional shipping charges to resend the package.

Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.

Contact

For shipping questions, please contact us with your order number and tracking information.

Email: [your email here]

If you want, I can also give you two extra policy lines that dramatically reduce “package not received” claims on Shopify stores, especially for collectible items like the figures you sell.

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

Shipping Carriers

We ship orders using major carriers including:

United States Postal Service
UPS
FedEx

Carrier selection may vary depending on package size, weight, and destination.

Delivery times are estimates and are not guaranteed once the package has been transferred to the carrier.

Tracking

All orders include a tracking number. Tracking information will be emailed once the order ships.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package if required.

Delivered Packages

Once a package is marked “Delivered” by the shipping carrier, responsibility for the package transfers to the customer.

If your tracking shows delivered but you cannot locate the package, please:

Check around your property for safe delivery locations
Check with neighbors or household members
Contact your building’s front desk, reception, or mailroom if applicable
Contact your local carrier office with the tracking number

In many cases packages are held by building management or placed in secure mailrooms.

Lost or Missing Packages

If the carrier confirms that a package was lost in transit, we will work with you to resolve the issue.

If a package is marked delivered by the carrier, we are unable to guarantee replacements or refunds unless the carrier confirms misdelivery.

Incorrect Addresses

Orders returned due to incorrect or incomplete addresses provided by the customer may be subject to additional shipping charges to resend the package.

Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery with photos of:

The packaging
The damaged item

We will review the situation and assist accordingly.

Contact

For shipping questions, please contact us at:

[your store email]

Include your order number and tracking number so we can assist you quickly.

If you want, I can also generate a “bulletproof Shopify policy used by high-volume eBay and toy sellers” that reduces chargebacks and “item not received” scams even more.

for copy and past for the shopify store

Here is a clean copy-and-paste version formatted for a Shopify Shipping Policy page.

Shipping Policy

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with your tracking number.

Please ensure your shipping address is correct before completing checkout. We are not responsible for orders shipped to incorrect addresses entered by the customer.

Shipping Carriers

Orders are shipped using major carriers such as:

United States Postal Service
UPS
FedEx

The carrier used may vary depending on package size, weight, and destination.

Shipping delivery estimates are provided by the carrier and are not guaranteed once the package has been handed off for shipment.

Tracking Information

All orders include tracking. Tracking details will be emailed once your order ships.

Customers are responsible for monitoring tracking updates and ensuring the delivery location is secure.

Delivered Packages

Once a package is marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.

If your package shows delivered but cannot be located, please:

Check around your property for safe delivery locations
Check with neighbors or household members
Contact your building’s front desk, reception, or mailroom
Contact your local carrier office with the tracking number

Many packages are placed in secure areas, with neighbors, or in building mailrooms.

Lost or Missing Packages

If a package is lost in transit, we will assist with opening a carrier investigation.

If a shipment shows Delivered according to carrier tracking, we cannot guarantee refunds or replacements unless the carrier confirms misdelivery.

Incorrect Addresses

If an order is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for additional shipping charges to resend the package.

Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.

Contact

For shipping questions, please contact us with your order number and tracking information.

Email: service@addictedcollectibles.com

If you want, I can also give you two extra policy lines that dramatically reduce “package not received” claims on Shopify stores, especially for collectible items like the figures you sell.